Last updated: 11/19/2025

1. Who We Are

NextGen Pest Control (“NextGen,” “we,” “us,” or “our”) is a locally owned, second-generation pest control company serving Milwaukee and the surrounding areas. Our services may be connected to or informed by the experience and history of Community Pest Control LLC.

This Privacy Policy explains how we collect, use, and protect your information when you:

  • Visit our website: nextgenpestco.com
  • Use our online booking or contact forms
  • Communicate with us by phone, email, text, or social media
  • Receive pest control services at your home or business

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Name
  • Address (service and billing)
  • Email address
  • Phone number
  • Property type (residential, rental, commercial, etc.)
  • Details about pest issues or service requests
  • Payment-related information (processed securely by our payment processor; we do not store full credit card numbers)

b. Automatically Collected Information (Website/Online)

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring website or ad source

We may use cookies and similar technologies to improve your experience and understand how visitors use our site.

c. Information from Third Parties

We may receive information from:

  • Payment processors
  • Scheduling/booking platforms
  • Review platforms (Google, Yelp, etc.)
  • Marketing or advertising tools (such as analytics or lead forms)

3. How We Use Your Information

We use your information to:

  • Schedule and provide pest control services
  • Create and manage your appointments and service history
  • Send appointment reminders, follow-up messages, and service updates
  • Respond to questions, messages, and service requests
  • Process payments and send invoices/receipts
  • Improve our website, services, and customer experience
  • Send occasional promotions, service notices, or educational content (you can opt out at any time)
  • Comply with legal, regulatory, and safety requirements

4. Legal Basis for Processing (If Applicable)

If you are located in a region that requires it (such as the EU or UK), we process your personal data based on:

  • Your consent
  • Our legitimate interest in running and improving our business
  • The performance of a contract (providing services you requested)
  • Compliance with legal obligations

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers/vendors (e.g., payment processors, scheduling tools, email/text providers, website hosting, or marketing platforms)
  • Professional advisors (accountants, legal professionals, etc.)
  • Government or regulatory authorities, when required by law or to protect our rights or property

Any third parties we work with are expected to protect your information and use it only for the services they provide to us.

6. Data Retention

We keep your information for as long as necessary to:

  • Provide our services
  • Maintain accurate records of services and payments
  • Comply with legal and tax requirements

When information is no longer needed, we may delete it or anonymize it.

7. Cookies & Tracking Technologies

Our website may use:

  • Necessary cookies – to make the site function correctly
  • Analytics cookies – to understand how visitors use the site
  • Marketing cookies – to help us improve advertising and track results

You can adjust your browser settings to block or delete cookies, but some parts of the site may not work properly if you do.

8. Your Choices & Rights

Depending on your location, you may have rights to:

  • Access the personal information we have about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of certain information (subject to legal obligations)
  • Opt out of marketing emails or texts

To exercise these rights or update your information, contact us using the details below.

You can opt out of marketing emails by clicking the “unsubscribe” link in any message, or by contacting us directly.

9. Data Security

We take reasonable and appropriate steps to protect your information from loss, misuse, unauthorized access, disclosure, or alteration.

However, no method of transmission over the internet or storage system is completely secure, so we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Links to Other Websites

Our website may link to third-party sites (e.g., review platforms, payment portals, social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Changes become effective when posted on this page.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

NextGen Pest Control
6444 n 94th street
Milwaukee, WI 53224
Phone: 1-262-932-9021
Email: support@nextgenpestco.com
Website: https://nextgenpestco.com